Zela Flow Endurance is a food supplement - not a medicine. Sold by Venmoor Supplies Ltd, London, United Kingdom.

Privacy Policy

Last updated:

This Privacy Policy explains how Venmoor Supplies Ltd ("we", "us", "our") collects, uses and protects personal data when you visit flexeoligamentia.world or purchase Zela Flow Endurance. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We collect personal data in the following ways:

  • Order form: name and telephone number when you submit an order request.
  • Contact form: name, email address and message content when you contact us.
  • Automatically: IP address, browser type, pages visited and referral source via cookies and server logs, subject to your consent preferences.

2. How we use your information

  • To process and confirm your order by telephone.
  • To arrange delivery and coordinate payment on receipt.
  • To respond to your enquiries and provide customer support.
  • To comply with legal and regulatory obligations.
  • To analyse website usage and improve our service (analytics cookies, with consent).
  • To show relevant advertising (marketing cookies, with consent).

3. Legal basis for processing (UK GDPR Article 6)

  • Contract performance (Art. 6(1)(b)): processing your order, arranging delivery and payment.
  • Legitimate interests (Art. 6(1)(f)): fraud prevention, website security and service improvement.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, where you have opted in via our cookie banner.
  • Legal obligation (Art. 6(1)(c)): record-keeping and tax compliance.

4. Sharing and disclosure

We do not sell your personal data. We may share data with:

  • Courier and logistics partners to fulfil your delivery (name, delivery address, telephone).
  • Google LLC for analytics and advertising purposes, subject to your consent (see Section 10).
  • HMRC and regulatory authorities where required by law.

5. Data security

We use HTTPS encryption for all data transmissions. Access to personal data is restricted to authorised staff. We take reasonable technical and organisational measures to prevent unauthorised access, loss or disclosure.

6. Your rights under UK GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Rectification of inaccurate or incomplete data.
  • Erasure ("right to be forgotten") where processing is no longer necessary.
  • Restriction of processing in certain circumstances.
  • Data portability where processing is based on consent or contract.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time for consent-based processing (including cookie preferences via our banner).
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

To exercise any of these rights, contact us at info@flexeoligamentia.world.

7. International data transfers

Some data (e.g. analytics) may be processed by Google LLC on servers outside the UK/EEA. Google relies on Standard Contractual Clauses approved under UK adequacy mechanisms. No other international transfers of your personal data take place.

8. Retention periods

  • Order records: 7 years (legal and tax requirements).
  • Contact enquiries: 2 years from last contact.
  • Analytics data: as configured in Google Analytics (default 26 months).

9. Children's privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

10. Third-party services

Google Analytics: We use Google Analytics to understand how visitors use our website. This sets cookies (_ga, _gid, _gat) and transfers data to Google LLC. Analytics cookies are only set with your consent.

Google Ads Conversion Tracking: We may use Google Ads conversion tracking to measure the effectiveness of advertising. This uses cookies including _gcl_au and _gcl_aw. These cookies are only activated with your marketing consent.

Google Ads Remarketing: With your marketing consent, Google may show you advertisements for our products on other websites.

Google Maps API: Our contact page embeds a Google Maps iframe to display our location. Google may collect technical data (IP address) when you view this map. This is governed by Google's own Privacy Policy.

All third-party data sharing is subject to Consent Mode v2. With your consent withheld, no advertising or analytics cookies are set.

11. Cookies

Please see our Cookie Policy for full details of the cookies we use, their purposes and how to manage your preferences.

12. Updates to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

13. Contact

Venmoor Supplies Ltd
74 Bermondsey Street, London, SE1 3UD
Email: info@flexeoligamentia.world
Telephone: +44 20 3947 6120